Intertwined throughout the Helloworld Business Travel Membership are a clearly defined set of core values. The following values feature in everyday interactions with clients, each other, Member colleagues, industry and supplier partners.
PASSION FOR EXCELLENCE
At the core of every Helloworld Business Travel Member lies a passion for excellence. This determination to excel is reflected at every level of their business and across their core values.
PASSION FOR SERVICE
As devoted travellers of the world, and commercially astute business executives, our Members enjoy the challenge of delivering exceptional business-to-business travel service, first time, every time.
Being responsive to their customers’ needs drives our Members each and every day. They have no business without travelling clients. Their systems and their people proactively identify opportunities to further enhance the support they provide to you. And if travel plans are disrupted, whether through natural or manmade events, their expertise and relationships mean their clients are able to resume their travel plans quickly and safely.
Members want you to arrive at your destination on time, refreshed and hassle-free. Our Member’s success is measured by their clients’ satisfaction in the total travel solution they provide. They have built their success through being personally responsible for devising and delivering travel solutions that work for their clients and they look forward to doing just that for you and your organisation.
INDIVIDUALITY AND INTEGRITY
Our Members respect and harness the individuality of each client, Member, employee, supplier and tailor their services accordingly. Integrity, respect and transparency frame every interaction with their customers.
LOOKING AFTER OUR CUSTOMERS
The Helloworld Travel Limited Customer Charter and Consumer Protection Policy enshrine our determination to provide excellent customer service and support.